Frequently Asked Questions

Over 15 years of history, trust, and in-person service.

Ítalo Jóias is a family-owned business, well-established in the physical market, with a solid performance and commitment to every customer.

Unlike many online stores, we do not work with fictitious stock or unknown intermediaries. All advertised products are available in our physical store.

Address: Rua Julita Barcelos de Oliveira, 172 - Loja 7, Macaé - RJ

This means you are buying from a real company, with structure, history, and responsibility for every sale made.

By choosing Ítalo Jóias, you have the assurance of buying from a company that truly exists, serves customers daily, and values the reputation built over the years.

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Yes. All products sold by Ítalo Jóias are 100% original and acquired directly from authorized suppliers.

We know that today there are many online stores without provenance, which is why we only work with products of reliable and proven origin.

Each item comes with an invoice and official warranty, offering complete security for your purchase.

Our commitment is to transparency, quality, and trust in every order.

We offer different payment methods to facilitate your purchase:

• Credit Card: installment payments in up to 12x with major card brands.
• Pix: instant payment with immediate confirmation.
• Bank Slip: one-time payment with a due date of up to 2 business days.

For bank slips, the order will be processed only after payment clearance.

Orders with unpaid bank slips by the due date are automatically canceled.

💳 View purchase policy

The estimated delivery time is 6 to 10 business days after the order is shipped.

This period may vary depending on your location and external factors such as Post Office logistics, weather conditions, and periods of high demand.

Most of our customers receive their orders within the informed timeframe or even earlier.

You will be able to track the entire process through the tracking code sent by email.

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After shipping, you will automatically receive the tracking code at the registered email address.

With this code, you will be able to follow all delivery updates.

It may take 3 to 10 days for the tracking system to start displaying information.

Click here to track your order

If you purchased more than one product, they may be sent separately.

We use advanced security technology to protect your data throughout your browsing experience.

Information is encrypted, and we do not store sensitive payment data.

Our system is constantly monitored to ensure a secure experience.

You can shop with peace of mind, knowing that your data is protected.

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After payment confirmation, your order goes through an internal process of separation, verification, and packaging.

This process takes an average of 1 to 2 business days.

After shipping, you will receive the tracking code.

Once the order has been shipped, immediate cancellation is not possible, as the product is already in the delivery process.

In this case, you may refuse to accept the delivery or request a return after delivery.

You can request a return within 7 calendar days after receipt.

The product must be in perfect condition, without signs of use, and with its original packaging.

To make it easier, we provide an automatic system where you can request your exchange or return without needing to speak to a representative:

🔄 Request exchange or return

If you prefer, you can also check all the details in our complete policy:

📄 View exchange and return policy