Shipping Policy

ORDER ADDRESSING CARE

Ítalo Joias will arrange for products to be shipped to the address provided by the customer at the time of purchase. Therefore, to avoid delivery impediments, it is essential that the address is filled in carefully and correctly.

RECIPIENT ABSENT

Please ensure that someone is at the address to receive the order.

Post Office: makes up to 3 delivery attempts. If unsuccessful, the order will be sent to the nearest branch, where it will be available for pickup for up to 7 calendar days.

If the order is not picked up within the deadline, it will be returned to the sender, requiring payment of a new shipping fee for re-delivery.

All delivery details are available in the order tracking, accessible on the "Track Order" page with the provided code.

INCORRECT OR INCOMPLETE ADDRESS

Ítalo Joias is not responsible for incorrect or incomplete addresses provided by the customer.

If there is an address error, the order will be returned to the sender according to Post Office regulations, with no new delivery attempts made.

Important: there will be no refund in these cases. A new shipping fee will be required for re-delivery of the order.

PROCESSING TIME

After payment confirmation, the order goes through the stages of separation, verification, packaging, and shipping. This process takes an average of 1 to 2 business days.

SHIPPING AND TRACKING

You will automatically receive the tracking code by email after the order is shipped, usually within 4 business days.

With this code, you can track the entire journey of your order until delivery.

👉 Track Order

DELIVERY TIME

The delivery time is informed at the time of purchase, at checkout.

This period may vary due to external factors such as weather conditions, strikes, risk areas, or high logistical demand.

Even so, most orders are delivered within the estimated timeframe.

PRODUCT ORIGIN

We work with reliable national suppliers and maintain our own stock, ensuring quality, origin, and faster shipping.

In some cases, the order may be sent in more than one shipment, each with its respective tracking code.

SHIPPING METHODS

Deliveries are made by the Post Office, according to the option chosen at the time of purchase.

In situations such as an absent recipient, incorrect address, or logistical restrictions, it may be necessary to pick up the order at the nearest branch.

The Post Office makes up to 3 delivery attempts. After this, the order will be available for pickup for up to 7 calendar days.